Getting started with The Fed Business Solutions Hub (powered by Farillio)

If you’re new to The Fed Business Solutions Hub (powered by Farillio), this guide will help you learn more about the valuable resources you can access through the hub.

If you already have access to The Fed Business Solutions Hub (powered by Farillio) account you can log in here

If not, please contact us at support@farill.io

Do you need help accessing the Hub?

If you have an active Business Solutions Hub plan, but cannot access the hub, Farillio offer instant Live Chat support (Mon-Fri 9am-6pm) where Authorised Users and/or The Fed Business Solutions Hub care team can receive support in real-time. Most enquiries are usually resolved in less than 4 minutes. If it takes longer than 5 minutes, Farillio handle all enquiries via email and in some rare cases, can connect with users via Zoom/video conferencing software to resolve their enquiries.

Outside work hours authorised Users can email support on: support@farill.io. These enquiries are handled according to priority levels; resolution time depends on individual responses by Authorised Users

What is The Fed Business Solutions Hub (powered by Farillio) and how does it work?

The Fed Business Solutions Hub (powered by Farillio) is a comprehensive legal and business solutions platform which also provides access to experts when you need them. It empowers you to start, manage and grow your business simply, safely and affordably.

What do I get with The Fed Business Solutions Hub (powered by Farillio)?

As part of your The Fed membership, you'll have access to a large number of trusted step-by-step interactive guides, workflow tools, legal templates and video tutorials that'll help you run your business both confidently and effectively. You'll also have access to The Fed’s dedicated legal advice line supplied for free by Stephensons Solicitors LLP.

How to sign up to your The Fed Business Solutions Hub (powered by Farillio) account:

The Fed Business Solutions Hub (powered by Farillio) is included in your membership with The Fed. When you first sign up, you will be given access for 1 year and will need to extend your access every year.

To sign-up for the first time you'll need the following:

• The voucher code from your insurance policy provider
• Your email address
• Your name and surname
• Secure password – which you’ll be asked to set up during the registration process

Are you a member but cannot access your policy wording document?

Please reach out to The Fed’s customer service team to validate your membership.

• Freephone number: 0800 121 6376*
• Calling from a mobile: 020 7017 8880
• Calling from Republic of Ireland: 01 453 5822
• Email: contactus@nfrn.org.uk

*Free from UK landline phones only. Charges may apply when calling from abroad or from a mobile phone

Moving from Farillio to The Fed Business Solutions Hub (powered by Farillio)?

If you have an existing account with Farillio and also have a membership with The Fed then you can now access Farillio for free. To request the transfer of your subscription, please follow the steps below: (note your existing templates and documents will also be transferred to your new account.)

Please send an email to us at support@farill.io and let us know you want to move your account over and include the following information:

• Your first name, surname, and the email address you used to originally register with Farillio
• The email address you used to register on Farillio.
• An official request to switch your accounts:

“I (your name) would like to request to merge my personal Farillio account with my new The Fed Business Solutions Hub (powered by Farillio) account. Yours Sincerely, (your full name)”.

We will change the information on your account and normal service should resume within 24 hours.

Where is my data stored?

The Fed Business Solutions Hub (powered by Farillio) is completely cloud based and hosted, which means you don't have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection. The Fed Business Solutions Hub (powered by Farillio) also offers unlimited storage that enables you to store all of your documents and legal templates for free.

What countries are covered by The Fed Business Solutions Hub (powered by Farillio)?

The Fed Business Solutions Hub (powered by Farillio) and all the resources available on the platform are relevant to the UK only.

Which languages does The Fed Business Solutions Hub (powered by Farillio) support?

All areas of your The Fed Business Solutions Hub (powered by Farillio), including website, blog and emails and the admin site are currently only available in English.