For queries with signing up:

Please send us:

• the code you were trying to use;
• your name and postcode;

to support@farill.io and we’ll get back to you within 2 working days.

For legal queries:

• Login here and then click on "Contact legal adviser" to speak to a legal adviser.

For platform related queries (Farillio):

• For instant support, use the live chat in the bottom right corner of the screen (Mon - Fri, 9am - 6pm)
• Email to support@farill.io (Mon - Fri, 9am - 6pm)
• Post to Farillio, Kemp House, 160 City Rd, London, EC1V 2NX

For The Fed membership related queries:

• Freephone number: 0800 121 6376*
• Calling from a mobile: 020 7017 8880
• Calling from Republic of Ireland: 01 453 5822
• Email: contactus@nfrn.org.uk

Opening hours:

Monday to Friday: 7am to 5pm

Saturdays: 7am to 11am

Sundays: 7am to 10.30am

Public Holidays: 7am to 11am

*Free from UK landline phones only. Charges may apply when calling from abroad or from a mobile phone